Customer Care
Travel broadens our horizons and helps bring us closer to our friends, our families, and loved ones. The memories that result from vacationing sustain us throughout our hectic, fast-paced lives. This is what inspires us to serve you, each and every day.

We realize that you have more than one choice when it comes time to purchase a cruise vacation, and choosing whom to do business with can be difficult when every travel agency claims to be "the best". So what sets us apart?



Our Expertise!
We recognize that you expect your cruise agent will have the knowledge required to make your vacation truly special for both you and your loved ones. That's why all of our agents are certified in all of the cruise lines and destinations we offer. Our average agent has over four years of experience with us, and each one participates in extensive training and certification programs. All told, our call-center team (the very heart of our operation) employs over 500 industry-certified experts, personal advisors who are uniquely qualified to find the best overall value and the cruise experience that best meets your needs.

Our Best-Price Guarantee!
We offer the industry's strongest best-price guarantee. If you find a lower price in U.S. dollars advertised anywhere within 48 hours of booking with us, we'll refund 110% of the difference, guaranteed (the lower advertised price must be for the same cruise - i.e. the same ship, sailing dates, and stateroom category - that you purchased through us; additional restrictions may apply).

We Never Close!
We're always here for you - 24 hours a day, 7 days a week, 365 days a year.

"Everything" Support!
We're available to assist you with anything at any time. Do you need help with cruise-line registration? Shore-excursion recommendations? Special arrangements for a special occasion? Please allow us to answer any questions you may have, no matter how big or how small. We're standing by to provide whatever kind of support you require.

Cruise Alerts!
We're constantly scanning the globe for events that could alter your cruise itinerary. If we learn of anything that may impact your vacation, we'll notify you immediately via email or by phone.

Updates On The Status Of Your Reservation!
We will always keep you current. We'll guide you every step of the way as you approach your departure date; whether it's time to complete your cruise-line registration or make a payment, we'll always make sure you're on track for a great vacation.

A "Welcome Home" Check-In!
We stay in touch even after you've returned from your sailing! We want to ensure that everything went as planned; if not, then we want to know about it!

We Genuinely Care!
Our goal is 100% customer satisfaction, and your opinion matters to us. So we'll always send you a post-vacation survey so that you'll have an opportunity to tell us how we're doing. We share these survey results with the cruise lines, too - we want our colleagues to know how our customers rate not only us but their cruise ships, their staff, and their overall vacation experience, as well.


Convinced? Have An Existing Reservation That You Made Elsewhere? Then Transfer It Here!

Don't let the fact that you've already booked keep you from taking advantage of everything that we have to offer. Virtually any open reservation, made directly with a cruise line*, can be transferred here quickly and completely free-of-charge. All of your existing details will remain intact, but you're assured of a special extra or two (e.g. a lower rate or additional onboard credit) once you're dealing with us. You'll also enjoy automatic and complimentary enrollment in our Loyalty Club (member benefits include no deposit required at time of booking)!

*Car-rental, hotel, and resort-vacation reservations are not eligible for transfer at this time.


Free upgrade!

Book an eligible stateroom on any qualifying sailing and receive a free upgrade! In some cases, you'll be upgraded to a more desirable location aboard your ship. In other instances, you'll be upgraded to a stateroom with extra space and/or a better view. It's also possible that you might receive all of these benefits. Select your sailing date to see which upgrades are available.